Clarity, Trust and Transformation -
Full Range Communication
Your complete toolbox
How do you handle an employee who is not doing what they are supposed to? How do you communicate both clearly and sensitively? How do you understand your counterpart and how do you make yourself more easily understood? How do you deal with a dissatisfied, angry person? How do you address sensitive personal issues? How do you resolve a difficult conflict? How do you influence behaviors or attitudes with your feedback? How do you communicate in problem solving and development and how do you create good relationships and efficiency through your way of communicating?
The ability to relate and communicate is one of the most important abilities we have. As a leader, employee or team member.
In all situations, we need to be able to communicate to build relationships and achieve results. Professionally and in our private lives.
This program is designed to give you a complete platform to communicate clearly, sensitively, and constructively in many different situations.
Not least the challenging ones.
From the course content
Module 1
The invisible
You understand the underlying dynamics of communication and how to influence it:
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How your behavior and way of communicating affects others and how their behavior affects you.
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Basic approaches to communication that help
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Common communication mistakes and how to avoid them
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About perception, filters and interpretations – your awareness creates clarity
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How to understand your own communication style and how to manage others'
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This way you understand underlying needs and driving forces and treat others based on the SCARF model.
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how to relate consciously and use your emotional intelligence to communicate authentically, clearly and empoweringly
Module 2
Your most important communication tools
You practice communicating using effective techniques
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How to strengthen yourself before meetings with others
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How to use conscious presence, energy awareness and intention to create positive dialogue
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How to influence through reinforcing and corrective feedback
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How to set boundaries and be clear
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How to use coaching communication
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Powerful questioning techniques and active listening that develop, create understanding, build relationships and solve problems
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How to create shared responsibility for the situation and the conversation with your counterpart
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How to use conversation models and structures to lead constructive and effective conversations correctly
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How to avoid misunderstandings
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How you deal with other people's feelings
Module 3
Difficult conversations and conflicts
You use conversation models and structures to lead constructively in difficult conversations, conflict management and conflict mediation
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Different conflict situations and underlying causes
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The SCARF model and how to understand the real causes of misunderstandings or conflicts
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How to deal with others in conflict based on SCARF
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Identify and communicate the different parts of the problem/conflict with ABC
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How to handle your and others' reactions in charged and difficult situations
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Conversation model for difficult and developmental conversations
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How to conduct conversations and handle different types of difficult situations, such as;
Performance
Unmotivation
Dissatisfaction
Negativism
Ruler techniques
Give difficult messages
Personal problems
Conflicts
Anger, aggressiveness
Negative behaviors
HOW?
The training can be digital or IRL or a combination of both.
Each module also forms a stand-alone course in itself, which can be completed as desired. Several modules can also be combined depending on your needs.
It is through experiencing, exploring and training that we best integrate new abilities and attitudes, which is why the process is largely experience-based and involves a high level of activity on the part of those who participate.
We alternate shorter theory sections with reflection and very practical conversation training linked to the situations and types of conversations that you as a participant feel you want to practice.
We work in pairs, small groups and as a whole group. A lot of feedback and support is given from both the course leader and between course participants.
FOR WHOM?
This course is aimed at those of you who are leaders, employees, human resources managers or those who work with a lot of conversations with people and perhaps have some form of personnel contact.